Servicenow Erm

ServiceNow ERM: Mastering Enterprise Risk Management in the Cloud

Introduction:

Are you struggling to effectively manage enterprise risk within your organization? Do spreadsheets and disparate systems leave you feeling overwhelmed and lacking a holistic view of your risk landscape? ServiceNow's Enterprise Risk Management (ERM) solution offers a powerful, centralized platform to streamline your risk processes, improve compliance, and enhance decision-making. This comprehensive guide dives deep into ServiceNow ERM, exploring its key features, benefits, and implementation strategies. We'll cover everything from foundational concepts to advanced techniques, empowering you to leverage ServiceNow ERM for optimal risk mitigation and organizational resilience. Get ready to transform your approach to enterprise risk management!

What is ServiceNow ERM?

ServiceNow ERM is a cloud-based solution that provides a unified platform for managing all aspects of enterprise risk. It moves beyond simple risk identification and assessment, offering a complete lifecycle management system encompassing risk identification, analysis, response, monitoring, and reporting. By integrating seamlessly with other ServiceNow modules, it facilitates a holistic approach to risk management, aligning it directly with business objectives and operational processes.

Key Features of ServiceNow ERM:

Centralized Risk Repository: A single source of truth for all risks, providing a consolidated view across the entire organization. This eliminates data silos and ensures everyone is working with the same information.

Automated Risk Assessment: Streamline the assessment process with automated workflows and pre-built scoring models. This frees up valuable time for risk professionals to focus on strategic analysis.

Comprehensive Risk Response Management: Develop and track risk mitigation plans, assign responsibilities, and monitor progress effectively. The system allows for diverse response strategies tailored to the specific risk profile.

Real-time Monitoring and Reporting: Gain real-time visibility into risk trends and performance through interactive dashboards and customizable reports. This empowers data-driven decision-making and proactive risk management.

Seamless Integration: Integrate with other ServiceNow modules (like IT Service Management, Security Operations, and Governance, Risk, and Compliance) to create a unified view of operational risks and strengthen organizational resilience.

Improved Collaboration and Communication: Facilitate seamless collaboration between different departments and stakeholders through centralized communication channels and automated notifications. This ensures consistent risk awareness and timely responses.

Compliance Management: ServiceNow ERM helps organizations meet regulatory requirements and industry best practices, providing a framework for demonstrating compliance to auditors.

Scalability and Flexibility: The platform scales with your organization's growth, adapting to evolving needs and complexities.


Benefits of Implementing ServiceNow ERM:

Reduced Risk Exposure: Proactive risk identification and mitigation lead to reduced potential for incidents and financial losses.

Improved Operational Efficiency: Automation streamlines workflows, saving time and resources while improving accuracy.

Enhanced Compliance: Facilitates compliance with regulatory requirements and internal policies, minimizing the risk of penalties.

Better Decision Making: Data-driven insights empower informed and strategic decision-making across the organization.

Increased Transparency and Accountability: Centralized risk management enhances transparency and accountability across all stakeholders.

Stronger Organizational Resilience: By proactively identifying and managing risks, organizations become more resilient to unforeseen events.


Implementing ServiceNow ERM: A Step-by-Step Guide:

1. Assessment and Planning: Define your organization's risk appetite, identify key stakeholders, and establish clear goals for the ERM implementation.

2. Configuration and Customization: Configure the ServiceNow ERM platform to align with your specific business needs and processes.

3. Data Migration: Migrate existing risk data from legacy systems into the ServiceNow platform, ensuring data integrity and consistency.

4. User Training: Provide comprehensive training to users on how to effectively utilize the platform and its features.

5. Go-Live and Monitoring: Launch the ServiceNow ERM solution and continuously monitor its performance, making adjustments as needed.


Advanced ServiceNow ERM Techniques:

Risk Quantification: Assigning numerical values to risks to better understand their potential impact and prioritize mitigation efforts.

Scenario Planning: Modeling different scenarios to assess the potential impact of various events on the organization.

Key Risk Indicators (KRIs): Tracking key metrics to monitor risk trends and identify potential emerging risks.

Integration with other ServiceNow solutions: Leveraging the interconnectedness of ServiceNow to create a holistic view of risk across the enterprise.



Conclusion:

ServiceNow ERM provides a transformative approach to enterprise risk management, offering a powerful and flexible platform to effectively manage and mitigate risks. By centralizing risk information, automating workflows, and improving collaboration, ServiceNow ERM empowers organizations to enhance resilience, improve decision-making, and achieve greater operational efficiency. Adopting ServiceNow ERM is an investment in the long-term health and success of your organization.


Article Outline: ServiceNow ERM: A Comprehensive Guide

Introduction: Defining ServiceNow ERM and its significance.
Chapter 1: Key Features and Functionality: Detailed exploration of ServiceNow ERM's core capabilities.
Chapter 2: Implementation Strategies: A step-by-step guide to successful implementation.
Chapter 3: Advanced Techniques and Best Practices: Exploring advanced features and optimizing usage.
Chapter 4: Benefits and ROI: Quantifying the value proposition of ServiceNow ERM.
Conclusion: Recap of key takeaways and future considerations.


(Each chapter would then be expanded upon in detail, mirroring the content already provided in the main article body.)


FAQs:

1. What is the cost of implementing ServiceNow ERM? The cost varies depending on factors such as organization size, customization needs, and implementation partner.
2. How long does it take to implement ServiceNow ERM? Implementation timelines vary, depending on complexity, but generally range from several weeks to several months.
3. Does ServiceNow ERM integrate with other systems? Yes, it integrates seamlessly with other ServiceNow modules and can be integrated with third-party systems via APIs.
4. What type of training is required for ServiceNow ERM? ServiceNow provides comprehensive training materials and resources to support user adoption.
5. What kind of reporting capabilities does ServiceNow ERM offer? It offers customizable dashboards and reports to provide real-time visibility into risk trends.
6. How does ServiceNow ERM ensure data security? ServiceNow employs robust security measures to protect sensitive data.
7. Is ServiceNow ERM scalable? Yes, the platform scales with your organization's growth and evolving needs.
8. What are the key performance indicators (KPIs) for ServiceNow ERM success? KPIs include reduced risk exposure, improved operational efficiency, and enhanced compliance.
9. What support is available after implementation? ServiceNow provides ongoing support and maintenance services.



Related Articles:

1. ServiceNow GRC: Exploring ServiceNow's Governance, Risk, and Compliance module and its integration with ERM.
2. ServiceNow Security Operations: How ServiceNow enhances security posture and its interplay with risk management.
3. ServiceNow IT Service Management (ITSM): Understanding how ITSM integrates with ERM to manage IT-related risks.
4. Risk Assessment Methodologies: A deep dive into various risk assessment frameworks and their application within ServiceNow ERM.
5. Cloud-Based Enterprise Risk Management: The advantages and challenges of cloud-based ERM solutions like ServiceNow.
6. Building a Successful ERM Program: Strategies and best practices for developing and implementing a comprehensive ERM program.
7. ServiceNow Integrations: Exploring the various integrations available with ServiceNow and their impact on ERM.
8. Return on Investment (ROI) of ServiceNow: Calculating the financial benefits of implementing ServiceNow ERM.
9. ServiceNow's Role in Digital Transformation: How ServiceNow's ERM contributes to a successful digital transformation strategy.


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  servicenow erm: Driving DevOps with Value Stream Management Cecil 'Gary' Rupp, Helen Beal, 2021-08-31 A practical guide to implementing Value Stream Management to guide your strategic investments in DevOps capabilities and deliver customer-centric value quickly and economically Key FeaturesAddress DevOps implementation issues, including culture, toolchain costs, improving work and information flows, and product team alignmentImplement proven VSM methodology to improve IT value stream flowsLeverage VSM platforms to view, analyze, and improve end-to-end value deliveryBook Description Value Stream Management (VSM) opens the door to maximizing your DevOps pipeline investments by improving flows and eliminating waste. VSM and DevOps together deliver value stream improvements across enterprises for a competitive advantage in the digital world. Driving DevOps with Value Stream Management provides a comprehensive review and analysis of industry-proven VSM methods and tools to integrate, streamline, and orchestrate activities within a DevOps-oriented value stream. You'll start with an introduction to the concepts of delivering value and understand how VSM methods and tools support improved value delivery from a Lean production perspective. The book covers the complexities of implementing modern CI/CD and DevOps pipelines and then guides you through an eight-step VSM methodology with the help of a use case showing an Agile team's efforts to install a CI/CD pipeline. Free from marketing hype or vendor bias, this book presents the current VSM tool vendors and customer use cases that showcase their products' strengths. As you advance through the book, you'll learn four approaches to implementing a DevOps pipeline and get guidance on choosing the best fit. By the end of this VSM book, you'll be ready to develop and execute a plan to streamline your software delivery pipelines and improve your organization's value stream delivery. What you will learnIntegrate Agile, systems thinking, and lean development to deliver customer-centric valueFind out how to choose the most appropriate value stream for your initial and follow-on VSM projectsEstablish better flows with integrated, automated, and orchestrated DevOps and CI/CD pipelinesApply a proven eight-step VSM methodology to drive lean IT value stream improvementsDiscover the key strengths of modern VSM tools and their customer use case scenariosUnderstand how VSM drives DevOps pipeline improvements and value delivery transformations across enterprisesWho this book is for This book will help corporate executives, managers, IT team members, and other stakeholders involved in digital business transformations to improve the flow of customer value through their IT-based value streams. It will provide you with the practical guidance you need while adopting Lean-Agile, Value Stream Management, and DevOps capabilities on an enterprise scale to enable business agility. A basic understanding of how CI/CD and DevOps pipelines improve software delivery capabilities via integrated and automated toolchains will help you to make the most of the book.
  servicenow erm: Mastering ServiceNow Martin Wood, 2016-10-27 Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting
  servicenow erm: ServiceNow for Architects and Project Leaders Roy Justus, David Zhao, 2022-12-01 Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments Key FeaturesFocus on what to do when shaping and leading a ServiceNow journeyExplore strategies for making your projects impactful and valuableGuidance for leaders at every level to maximize return on their investments in ServiceNowBook Description ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you'll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You'll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you'll get practical guidance on the methods and considerations in securely using ServiceNow. You'll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you'll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you'll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you'll be prepared to lead or support a ServiceNow implementation with confidence that you're bringing not only a solution but also making an impact in your organization. What you will learnUnderstand the key drivers of value in ServiceNow implementationStructure your ServiceNow programs for successful deliveryDiscover methods and tools for securely using ServiceNowSet up a multi-instance environment with best practices and patternsArchitect and lead the deployment of AI capabilities in ServiceNowBuild innovative experiences using NLU, virtual agents and the Now Experience FrameworkWho this book is for This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.
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  servicenow erm: Mastering Servicenow , 2016
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  servicenow erm: Managing the ServiceNow Platform Felix Acosta, 2023-11-22 Everything you need to know about managing the ServiceNow platform, in one place KEY FEATURES ● Master the basics of ServiceNow administration and its features. ● Create and customize ServiceNow to meet the unique needs of your organization. ● Explore integrations and data migration approaches with ServiceNow to streamline workflows. DESCRIPTION The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform. By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently. WHAT YOU WILL LEARN ● Learn how to manage users, groups, access, settings, and integrations. ● Create and configure forms, workflows, business rules, and more. ● Integrate ServiceNow with other systems to streamline workflows and automate tasks. ● Learn how to import, export, and protect your ServiceNow data. ● Keep ServiceNow running smoothly by troubleshooting and resolving problems. WHO THIS BOOK IS FOR This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform. TABLE OF CONTENTS 1. Overview of ServiceNow 2. The Platform Building Blocks 3. Managing Users, Foundational Data, and Platform Security 4. Configuring Forms and Lists 5. Configuring Workflows Using Flow Designer 6. Configuring Business Rules 7. Configuring for Mobile 8. Configuring and Creating Portals 9. Configuring and Managing Notifications 10. Importing and Exporting Data 11. Integration Concepts with ServiceNow 12. Scripting Concepts and Examples 13. Managing Releases and Troubleshooting the Platform 14. Additional Training and Resources
  servicenow erm: ArchiMate® 3.0.1 Specification The Open Group, 2017-09-28 The ArchiMate® Specification, an Open Group Standard, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. The ArchiMate language enables Enterprise Architects to describe, analyze, and visualize the relationships among business domains in an unambiguous way. This book is the official specification of the ArchiMate 3.0.1 modeling language from The Open Group. ArchiMate 3.0.1 is a minor update to ArchiMate 3.0, containing the set of corrections from ArchiMate 3.0 Technical Corrigendum No. 1 (U172). This addresses inconsistencies and errors identified since the publication of Version 3.0 in June 2016. The ArchiMate Specification supports modeling throughout the TOGAF® Architecture Development Method (ADM). New features in Version 3 include elements for modeling the enterprise at a strategic level, such as capability, resource, and outcome. It also includes support to model the physical world of materials and equipment. Furthermore, the consistency and structure of the language have been improved, definitions have been aligned with other standards, and its usability has been enhanced in various other ways. The intended audience is threefold: • Enterprise Architecture practitioners, such as architects (e.g., business, application, information, process, infrastructure, and, obviously, enterprise architects), senior and operational management, project leaders, and anyone committed to work within the reference framework defined by the Enterprise Architecture. • Those who intend to implement the ArchiMate language in a software tool; they will find a complete and detailed description of the language in this book. • The academic community, on which we rely for amending and improving the language, based on state-of-the-art research results in the Enterprise Architecture field.
  servicenow erm: Learning ServiceNow Tim Woodruff, 2017-03-30 IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.
  servicenow erm: COBIT 2019 Framework Isaca, 2018-11
  servicenow erm: ServiceNow Cookbook Ashish Rudra Srivastava, 2017-02-28 Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.
  servicenow erm: ServiceNow Development Handbook - Third Edition Tim Woodruff, 2021-08-11 ServiceNow is a powerful ITSM (IT Service Management) software solution with a massively configurable back-end. One of the greatest benefits of ServiceNow is that it lets you do just about anything you could want to do, to suit the needs of your business. On that same note, one of the most dangerous things about ServiceNow, is that it lets you do just about anything! With such freedom and capacity for customization, comes risk, but that risk is not without great reward, which you can realize with a strong understanding of best-practice. Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all. These are the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. This book will teach you how to avoid pitfalls, and empower you with knowledge that will allow you to build much more robust, resilient, powerful, and efficient solutions within the platform. Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts behind those standards to other areas of the platform and development. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: Teaching and explaining, not simply listing out a series of arcane edicts under the heading of best-practice. The ServiceNow Development handbook will serve to boost your knowledge, your confidence, and your career. What to expect The ServiceNow Development Handbook covers a wide range of topics including (but not limited to): Coding guidelines Writing DRY code Pass-by-reference Controlling fields in the client AJAX and asynchronicity When not to code Debugging Naming conventions List and form design Testing Execution paths Impersonation Handling Errors Code documentation Update sets Batching and merging What is (and isn't) tracked Tracking scoped records Performance Query efficiency Nested queries Service portal Widgets and option schema Portal coding best-practices Security Who this book is for Administrators and developers at any level of their ITSM development career would find the information in this handbook useful. However, this is a condensed developer guide, and not a complete ServiceNow training course. If you are just starting out your ServiceNow development career, consider reading the more beginner-friendly Learning ServiceNow, Second Edition (ISBN-13: 978-1788837040) first. You can find Learning ServiceNow at http://lsn.snc.guru/ Note: This book's contents may be updated slightly over time, as new information becomes available. This is to prevent you from having to buy a new edition of this book, every time ServiceNow changes something about how their platform works, or for every minor addition to the contents. You can find details on the changes at http://changelog.snc.guru/. For this reason, we've made it so that if you buy the paperback version, you can get the Kindle version at a drastically reduced price, and can update your Kindle version for free whenever new content is available, by going to http://update.snc.guru/.
  servicenow erm: Managing and Using Information Systems Keri E. Pearlson, Carol S. Saunders, Dennis F. Galletta, 2016-01-11 Managing and Using Information Systems: A Strategic Approach, Sixth Edition, conveys the insights and knowledge MBA students need to become knowledgeable and active participants in information systems decisions. This text is written to help managers begin to form a point of view of how information systems will help, hinder, and create opportunities for their organizations. It is intended to provide a solid foundation of basic concepts relevant to using and managing information.
  servicenow erm: Learning ServiceNow Tim Woodruff, 2018-06-20 IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.
  servicenow erm: 7 Rules to Influence Behaviour and Win at Cyber Security Awareness Chirag D Joshi, 2019-07-17 Cyber Security explained in non-cyber language. Get ready to have everything you thought you knew about Cyber Security Awareness challenged. Fight back against the scourge of scams, data breaches, and cyber crime by addressing the human factor. Using humour, real-world anecdotes, and experiences, this book introduces seven simple rules to communicate cyber security concepts effectively and get the most value from your cyber awareness initiatives. Since one of the rules is Don't Be Boring, this proven process is presented in an entertaining manner without relying on scary numbers, boring hoodie-wearing hacker pictures, or techie jargon! Additionally, this book addresses the What and Why of cyber security awareness in layman's terms, homing in on the fundamental objective of cyber awareness-how to influence user behaviour and get people to integrate secure practices into their daily lives.It draws wisdom from several global bodies of knowledge in the technology domain and incorporates relevant teachings from outside the traditional cyber areas, such as behavioural psychology, neuroscience, and public health campaigns. This book is for everyone, regardless of their prior cyber security experience. This includes cyber security and IT professionals, change managers, consultants, communication specialists, senior executives, as well as those new to the world of cyber security. What Will This Book Do for You? If you're new to cyber security, it will help you understand and communicate the topic better. It will also give you a clear, jargon-free action plan and resources to jump start your own security awareness efforts. If you're an experienced cyber security professional, it will challenge your existing assumptions and provide a better way to increase the effectiveness of your cyber awareness programs. It will empower you to influence user behaviour and subsequently reduce cyber incidents caused by the human factor. It will enable you to avoid common mistakes that make cyber security awareness programs ineffective. It will help make you a more engaging leader and presenter. Most importantly, it won't waste your time with boring content (yes, that's one of the rules!). About the Author Chirag's ambitious goal is simple-to enable human progress through technology. To accomplish this, he wants to help build a world where there is trust in digital systems, protection against cyber threats, and a safe environment online for communication, commerce, and engagement. He is especially passionate about the safety of children and vulnerable sections of society online. This goal has served as a motivation that has led Chirag to become a sought-after speaker and advocate at various industry-leading conferences and events across multiple countries. Chirag has extensive experience working directly with the C-suite executives to implement cyber security awareness training programs. During the course of his career spanning over a decade across multiple sectors, he has built, implemented, and successfully managed cyber security, risk management, and compliance programs. As a leader holding senior positions in organizations, Chirag excels at the art of translating business and technical speak in a manner that optimizes value. Chirag has also conducted several successful cyber training and awareness sessions for non-technical audiences in diverse industries such as finance, energy, healthcare, and higher education. Chirag's academic qualifications include a master's degree in telecommunications management and a bachelor's degree in electronics and telecommunications. He holds multiple certifications, including Certified Information Security Manager, Certified Information Systems Auditor, and Certified in Risk and Information Systems Control.
  servicenow erm: ServiceNow Tim Woodruff. Ashish Srivastava Rudra. Martin Wood, 2017
  servicenow erm: The CISO’s Transformation Raj Badhwar, 2021-10-19 The first section of this book addresses the evolution of CISO (chief information security officer) leadership, with the most mature CISOs combining strong business and technical leadership skills. CISOs can now add significant value when they possess an advanced understanding of cutting-edge security technologies to address the risks from the nearly universal operational dependence of enterprises on the cloud, the Internet, hybrid networks, and third-party technologies demonstrated in this book. In our new cyber threat-saturated world, CISOs have begun to show their market value. Wall Street is more likely to reward companies with good cybersecurity track records with higher stock valuations. To ensure that security is always a foremost concern in business decisions, CISOs should have a seat on corporate boards, and CISOs should be involved from beginning to end in the process of adopting enterprise technologies. The second and third sections of this book focus on building strong security teams, and exercising prudence in cybersecurity. CISOs can foster cultures of respect through careful consideration of the biases inherent in the socio-linguistic frameworks shaping our workplace language and through the cultivation of cyber exceptionalism. CISOs should leave no stone unturned in seeking out people with unique abilities, skills, and experience, and encourage career planning and development, in order to build and retain a strong talent pool. The lessons of the breach of physical security at the US Capitol, the hack back trend, and CISO legal liability stemming from network and data breaches all reveal the importance of good judgment and the necessity of taking proactive stances on preventative measures. This book will target security and IT engineers, administrators and developers, CIOs, CTOs, CISOs, and CFOs. Risk personnel, CROs, IT, security auditors and security researchers will also find this book useful.
  servicenow erm: The Phoenix Project Gene Kim, Kevin Behr, George Spafford, 2018-02-27 Bill has 90 days to fix a behind-schedule IT project, or his entire department will be outsourced. Fortunately, he has the help of a prospective board member, whose Three Ways philosophy might just save the day.
  servicenow erm: Measuring and Managing Information Risk Jack Freund, Jack Jones, 2014-08-23 Using the factor analysis of information risk (FAIR) methodology developed over ten years and adopted by corporations worldwide, Measuring and Managing Information Risk provides a proven and credible framework for understanding, measuring, and analyzing information risk of any size or complexity. Intended for organizations that need to either build a risk management program from the ground up or strengthen an existing one, this book provides a unique and fresh perspective on how to do a basic quantitative risk analysis. Covering such key areas as risk theory, risk calculation, scenario modeling, and communicating risk within the organization, Measuring and Managing Information Risk helps managers make better business decisions by understanding their organizational risk. - Uses factor analysis of information risk (FAIR) as a methodology for measuring and managing risk in any organization. - Carefully balances theory with practical applicability and relevant stories of successful implementation. - Includes examples from a wide variety of businesses and situations presented in an accessible writing style.
  servicenow erm: Knowledge-Based Dynamic Capabilities Vaneet Kaur, 2019-06-29 This book provides a knowledge-based view to the dynamic capabilities in an organization. The author integrates two existing views on gaining competitive advantage: the Knowledge View which suggests that the capability of organizations to learn faster than competitors is the only source of competitiveness; and the Dynamic Capability View which speculates that a firm’s competitive advantage rests on dynamic capabilities which enable a firm to constantly renew the stock of ordinary organizational capabilities in accordance with the changes in the business environment. Using the IT sector in India as a case study, this book provides and tests a new framework--Knowledge-Based Dynamic Capabilities—in the prediction of competitive advantage in organizations.
  servicenow erm: CISSP Practice S. Rao Vallabhaneni, 2011-09-15 A must-have prep guide for taking the CISSP certification exam If practice does, indeed, make perfect, then this is the book you need to prepare for the CISSP certification exam! And while the six-hour exam may be grueling, the preparation for it doesn't have to be. This invaluable guide offers an unparalleled number of test questions along with their answers and explanations so that you can fully understand the why behind the correct and incorrect answers. An impressive number of multiple-choice questions covering breadth and depth of security topics provides you with a wealth of information that will increase your confidence for passing the exam. The sample questions cover all ten of the domains tested: access control; telecommunications and network security; information security governance and risk management; application development security; cryptography; security architecture and design; operations security; business continuity and disaster recovery planning; legal, regulations, investigations, and compliance; and physical and environmental security. Prepares you for taking the intense CISSP certification exam with an impressive and unique 2,250 test prep questions and answers Includes the explanation behind each answer so you can benefit from learning the correct answer, but also discover why the other answers are not correct Features more than twice the number of practice questions of any other book on the market and covers nine times the number of questions tested on the exam With CISSP certification now a requirement for anyone seeking security positions in corporations and government, passing the exam is critical. Packed with more than 2,000 test questions, CISSP Practice will prepare you better than any other resource on the market.
  servicenow erm: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
  servicenow erm: Handbook of Nondestructive Evaluation 4.0 Norbert Meyendorf, Nathan Ida, Ripi Singh, Johannes Vrana, 2022-03-09 This handbook comprehensively covers the cutting-edge trends and techniques essential for the integration of nondestructive evaluation (NDE) into the changing face of the modern industrial landscape. In particular, it delves into the marriage of NDE with new techniques in e.g. data mining, cloud computing and autonomous operation, highlighting the potential for cyber-physical controlled production and discussing the myriad possible applications across many different industries. The Handbook of NDE 4.0 centers around the Internet of Things and Industry 4.0 – the next generation of industrial production encompassing all aspects of networking across all industrial areas. It discusses the adaptation of existing NDE techniques to emerging new technological areas, such as 3D printing, via the introduction of cyber systems into the inspection and maintenance processes. In addition, the handbook covers topics such as the management and processing of big data with respect to real-time monitoring of structural integrity and reliable inspection of individual components. Remote NDE to include competence not available on-site will be a potential technique to increase reliability of NDE inspections by integrating additional specialist inputs into the decision process by methods such as telepresence, thereby better leveraging the scarce resources of senior inspectors into industrial inspections at multiple sites. The handbook houses a wealth of essential information to help academics, industry professionals and entrepreneurs navigate through this burgeoning new field. The material in this handbook is presented with the intention of ultimately improving human safety through reliable inspections and dependable maintenance of critical infrastructure, while also enhancing business value through reduced downtime, affordable maintenance, and talent optimization.
  servicenow erm: Governance of Portfolios, Programs, and Projects Project Management Institute, 2016-01-01 Understanding governance as it applies to portfolios, programs, and projects is growing in importance to organizations, because appropriate governance is a factor in the success or failure of strategic initiatives and portfolios, as well as an organization's programs and projects. Implementing an effective governance framework can be challenging due to factors such as increasing business complexities, regulatory requirements, globalization, and rapid changes in technology and business environments. Many organizations do not have a consistent approach to portfolio, program, and project governance. PMI's Governance of Portfolios, Programs, and Projects: A Practice Guide, developed by leading experts in the field, provides guidance to organizations and practitioners on how to implement or enhance governance on portfolios, programs, and projects. This practice guide provides definitions for governance in an effort to distinguish the different levels of governance and to identify their common elements.
  servicenow erm: Green Infrastructure Implementation Water Environment Federation, 2014-07-22 Green Infrastructure Implementation provides actionable information that promotes the implementation of green infrastructure. Unlike most publications, which focus on technical design of individual green elements, this book tackles topics that relate directly to the ability to implement green infrastructure. The collection of programmatic and planning topics is unique in current literature, and covers a range of issues from stormwater to public education. Green Infrastructure Implementation identifies obstacles and provides guidance in possible approaches to overcoming them at the programmatic level. It also provides clear and actionable suggestions as to the selection and planning of green infrastructure at different scales and identifies considerations for implementation based on type of practice and specific geographic considerations. Each topic details an assessment of barriers and potential challenges and includes case studies that show how they can be addressed--Provided by publisher.
  servicenow erm: Chasing Digital Anthony Stevens, Louis Strauss, 2018-10-08 Learn how to succeed in the digital economy The paradigms of big business have changed. Business models that were once lucrative now seem to barely move the needle. Incumbents of the old guard find themselves superseded by new, digitally-charged, data-fuelled organisations that leverage platform-based business models. How can pre-digital businesses survive? They’re loaded with resources, brand power and deeply embedded networks, they just need a new playbook. Chasing Digital is that playbook. Outlining a clear and detailed framework, this book is designed to help leaders re-design their organisation from the bottom up by leveraging their strengths to create a new competitive advantage in the digital economy. From laying the foundations of transformation: developing a considered strategy, growing a conducive culture and building a receptive organisational design; to building core digital capabilities: taking advantage of data, harnessing artificial intelligence and embracing appropriate platforms; to adapting the accelerators of change: navigating board expectations, mitigating potential roadblocks and making the right investments, this playbook will give you the tools and mindsets needed to not only survive but to thrive and leave a legacy for future leaders. Integrate technology into your business strategy and culture Prioritise and manage your company’s digital transition Create opportunities for fast and intentional digital growth Learn how to minimise friction with stakeholders Cut through the jargon and hype, and focus on what is critical to undertaking a truly successful, company-wide, digital transformation. In a world where digital is changing everything, Chasing Digital will help your organisation to transition beyond old business models to adopt the new digital paradigm and a new era of business. Embrace the chase.
  servicenow erm: ServiceNow: Building Powerful Workflows Tim Woodruff, Ashish Rudra Srivastava, Martin Wood, 2017-08-17 Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.
  servicenow erm: Risk Management Delfina Gabriela Garrido Ramos, Luís Almeida (Editor), 2021 All activities involve risks from a wide variety of sources (management errors, financial uncertainty, legal liabilities, project failures, human errors, accidents, natural disasters, etc.). Risk management is the process of identifying, assessing and controlling threats to an organization. Risk management, also considered as uncertainty management, allows organizations to attempt to prepare for the unexpected by minimizing risks and extra costs before they happen. ISO 31000 recommends that risk management be part of the organization's structure, processes, objectives, strategy and activities. This standard places a greater focus on creating value as the key driver of risk management and features other related principles such as continual improvement, the inclusion of stakeholders, being customized to the organization and consideration of human and cultural factors. It is a model that regularly exchanges feedback with its external environment in order to fit a wider range of needs and contexts. This book gathers contributions of several authors worldwide which cover several aspects related to risk management, including the application of risk management in specific sectors--
  servicenow erm: The Governance of Regulators Shaping the Future of Regulators The Impact of Emerging Technologies on Economic Regulators OECD, 2020-11-16 The pace and scope of emerging technologies are creating a sea change for governments and for regulators. This report brings together case studies submitted by members of the OECD Network of Economic Regulators that highlight how regulators have analysed and tackled these issues.
  servicenow erm: ServiceNow Development Handbook - Second Edition Tim Woodruff, 2018-08-14 ServiceNow is a powerful ITSM (IT Service Management) software solution with a massively configurable back-end. One of the greatest benefits of ServiceNow is that it lets you do just about anything you could want to do, to suit the needs of your business. On that same note, one of the most dangerous things about ServiceNow, is that it lets you do just about anything! With such freedom and capacity for customization, comes risk, but that risk is not without great reward, which you can realize with a strong understanding of best-practice. Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all. These are the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. This book will teach you how to avoid pitfalls, and empower you with knowledge that will allow you to build much more robust, resilient, powerful, and efficient solutions within the platform. Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts behind those standards to other areas of the platform and development. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: Teaching and explaining, not simply listing out a series of arcane edicts under the heading of best-practice. The ServiceNow Development handbook will serve to boost your knowledge, your confidence, and your career. What to expect The ServiceNow Development Handbook covers a wide range of topics including (but not limited to): Coding guidelines Writing DRY code Pass-by-reference Controlling fields in the client AJAX and asynchronicity When not to code Debugging Naming conventions List and form design Testing Execution paths Impersonation Handling Errors Code documentation Update sets Batching and merging What is (and isn't) tracked Tracking scoped records Performance Query efficiency Nested queries Service portal Widgets and option schema Portal coding best-practices Security Who this book is for Administrators and developers at any level of their ITSM development career would find the information in this handbook useful. However, this is a condensed developer guide, and not a complete ServiceNow training course. If you are just starting out your ServiceNow development career, consider reading the more beginner-friendly Learning ServiceNow, Second Edition (ISBN-13: 978-1788837040) first. You can find Learning ServiceNow at http://lsn.snc.guru/ Note: This book's contents may be updated slightly over time, as new information becomes available. This is to prevent you from having to buy a new edition of this book, every time ServiceNow changes something about how their platform works, or for every minor addition to the contents. You can find details on the changes at http://changelog.snc.guru/. For this reason, we've made it so that if you buy the paperback version, you can get the Kindle version at a drastically reduced price, and can update your Kindle version for free whenever new content is available, by going to http://update.snc.guru/.
  servicenow erm: (ISC)2 CISSP Certified Information Systems Security Professional Official Study Guide Mike Chapple, James Michael Stewart, Darril Gibson, 2018-04-10 CISSP Study Guide - fully updated for the 2018 CISSP Body of Knowledge CISSP (ISC)2 Certified Information Systems Security Professional Official Study Guide, 8th Edition has been completely updated for the latest 2018 CISSP Body of Knowledge. This bestselling Sybex study guide covers 100% of all exam objectives. You'll prepare for the exam smarter and faster with Sybex thanks to expert content, real-world examples, advice on passing each section of the exam, access to the Sybex online interactive learning environment, and much more. Reinforce what you've learned with key topic exam essentials and chapter review questions. Along with the book, you also get access to Sybex's superior online interactive learning environment that includes: Six unique 150 question practice exams to help you identify where you need to study more. Get more than 90 percent of the answers correct, and you're ready to take the certification exam. More than 700 Electronic Flashcards to reinforce your learning and give you last-minute test prep before the exam A searchable glossary in PDF to give you instant access to the key terms you need to know for the exam Coverage of all of the exam topics in the book means you'll be ready for: Security and Risk Management Asset Security Security Engineering Communication and Network Security Identity and Access Management Security Assessment and Testing Security Operations Software Development Security